BPS Katingan Holds FGD to Discuss Improvements to Public Service Standards

Katingan, May 15, 2025 — The BPS-Statistics Katingan Regency held a Focus Group Discussion (FGD) aimed at enhancing public service standards. The event took place in the BPS Katingan Meeting Room and was guided by the Regulation of the Minister for Administrative and Bureaucratic Reform (PAN-RB) No. 15 of 2014, which emphasizes the need for continuous improvement of service standards based on evaluation results and public input.

The Head of BPS-Statistics Katingan Regency officially opened the session by expressing appreciation for the participants' presence. He highlighted that feedback from the public and data users is a crucial component in the evaluation process to develop more accountable and user-oriented services. 

The discussion was interactive and facilitated by the BPS Integrated Statistics Service (Pelayanan Statistik Terpadu/PST) Team. It focused on three core service areas: Library Services, Statistical Consultation, and Statistical Recommendations. Participants shared a range of suggestions and feedback, including technical challenges such as difficulties in accessing the PST website (pst.bps.go.id). 

The discussion also underscored the importance of improving public literacy in data interpretation and raising awareness of service procedures through BPS Katingan’s official social media channels, particularly Instagram. 

The FGD was attended by a diverse group of stakeholders, including service users from the Muhammadiyah University of Palangka Raya – Kasongan Branch II and the Open University of Palangka Raya; academics from the Muhammadiyah University of Palangka Raya; relevant local government agencies such as the Katingan Regency Office of Communication, Informatics, Statistics, and Cryptography, and the Investment and One-Stop Integrated Services Office; as well as representatives from community organizations, including the Indonesian National Youth Committee (KNPI) of Katingan Regency. 

The discussion concluded with a consensus on several key recommendations for improving public service standards. All participants signed the Minutes of the Public Service Standards Agreement, marking a shared commitment to advancing participatory, high-quality, and user-focused statistical services.